Live / Sports
bk995 treats your personal information with the same care we put into your account experience — collected only for what we need, stored securely, and never sold to third parties. Access to this policy and the services it covers depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your wallet. If you use Nagad or Rocket to deposit, we record the transaction reference tied to your account so our support team can trace any query you raise. We do not access your Nagad or Rocket wallet beyond what the payment gateway confirms to us as a completed transfer. We also collect data your device sends automatically when you browse our site: your IP address, browser type, the pages you open and how long you spend on them. This helps us keep the site working across mobile and desktop sessions and to detect unusual login patterns that may indicate account security concerns. We may collect cookie data to remember your session preferences. You can adjust cookie settings in your browser at any time. We do not use cookies to serve advertising on third-party networks. All data handling is subject to the laws of the jurisdiction from which you access our services. If your local law restricts or prohibits access to online account platforms of this kind, this policy and the services it covers may not be available to you. We encourage you to check your local regulations before registering.
This policy applies specifically to information collected through bk995 and the account services accessible from it. It does not extend to third-party services you reach from our site, including external payment processors or game content studios. Understanding what falls inside and outside this policy helps you know exactly where your data protections apply.
Any data you submit when registering, logging in or updating your account profile is fully covered by this policy. That includes email, contact details and the account security settings you configure in your profile.
Deposit and withdrawal records tied to your bk995 wallet — including references from Nagad or Rocket transfers — fall within this policy. We hold these records for the period required by our operational obligations.
Pages you visit on bk995, the game categories you browse and any filters you apply in the lobby are covered. This data is used only for session quality and is not shared with advertisers.
Once you leave bk995 through a link — including Nagad or Rocket payment gateways — their own privacy policies apply. We do not control what those services collect and cannot accept responsibility for their data handling.
You hold several practical rights over the data we keep on your account. These rights let you review what we hold, correct anything that is wrong, and ask questions about how your information is being used. To review the personal details tied to your account, open the account settings page after logging in — the fields shown there reflect what we currently hold. If any detail is out of date or incorrect, you can update it directly from that screen or contact our support team to request a correction on your behalf. If you want to know specifically what data we hold beyond your visible profile, or if you want to request its deletion, you can reach us through the support routes listed in the section below. We aim to respond to every data query we receive, though response times depend on query volume. Note that some data — particularly transaction records linked to Nagad or Rocket deposits — may need to be retained for a minimum period in line with our operational requirements, even after an account closure request.
Log in and open the account settings page to see the personal details and payment references currently held on your profile.
Update your contact information directly in the account settings screen. For changes that require identity verification, contact support with the correction you need.
If you want clarity on what we hold or why we hold it, send your question through live chat or the support email listed in the contact section of this page.
For deletion requests or more detailed data inquiries, contact our support team directly. We will confirm receipt and outline the steps we will follow to handle your request.
If you have a question about how we handle your data, want to raise a correction or need to escalate a privacy concern, use the contact routes published on bk995. We do not publish support hours we cannot verify, so the routes below reflect what is visible on the site.
Open the live chat window on bk995 to reach our support team directly. State that your query is about account data or privacy and the agent will direct it to the right place.
Send your data or privacy question to the support email address shown in the Contact section of the site. Include your registered account email so we can locate your records quickly.
The Help section of your signed-in account area includes self-service options for updating contact details and reviewing your transaction history before you need to contact us directly.
We apply technical and procedural controls to protect the information held in your account. This covers how data is stored, how long we keep it and who inside our team can access it. These controls are reviewed internally as part of our standard operational practice.
We use session cookies to keep you logged in across page changes and to remember your site preferences. You can clear or block cookies from your browser settings at any time. Blocking essential cookies may affect how some account features load.
Your account login is protected by the credentials you set at registration. If you suspect unauthorised access, change your password from the account settings page immediately and contact support through live chat to flag the incident.
We keep account and transaction records — including Nagad and Rocket payment references — for the period our operational obligations require. Records tied to closed accounts may be retained for a minimum period before deletion is processed.
For any request to access, correct or delete your data, contact us through live chat or the support email shown on the site. We do not accept data requests sent through social media channels.
These questions cover what we are most often asked about account data, cookie use and how to exercise your rights under this policy. If your question is not covered here, open live chat or send us a message through the support email published on the site.
No. We do not sell, rent or trade your personal information to third parties for their own marketing purposes. Data we collect is used only to operate your account, process transactions and respond to your support queries.
We receive a transaction reference from the Nagad or Rocket payment gateway confirming the transfer amount and status. We do not access your mobile wallet account directly. The reference is stored against your bk995 account for support and reconciliation purposes.
Some records — particularly transaction history linked to Nagad, Rocket or other payment methods — may be retained for a minimum period after account closure in line with our operational requirements. We will confirm the retention period when you submit a closure or deletion request.
Yes. Send your request to the support email listed on the site or raise it through live chat. Include the email address registered to your account. We will confirm receipt and outline the steps we take to respond to your request.
This policy applies to accounts accessed through bk995. Whether you can lawfully use the service depends on the laws of your local jurisdiction and the eligible regions we serve. Check your local regulations before accessing the site from outside Bangladesh.
Log in and open the account settings page. Most contact fields can be updated directly there. For changes that require identity verification — such as updating your registered mobile number — contact our support team through live chat or email for step-by-step help.