Before you open or continue using your bk995 account, these terms set out what we ask of you and what you can count on from us — covering wallet activity, payment methods like Nagad and Rocket, and how access works depending on your local law and eligible region. Read through the sections below; if anything is unclear, our support routes are listed on this page.
Nagad & Rocket Covered
Account Rights Explained
Support Route Available
Access by Eligible Region
POLICY FOUNDATION
How Our Terms Apply to Your Account
These terms form the full agreement between you and bk995 when you create or use an account on this platform. They apply to every action you take here — browsing game lobbies, placing wagers, depositing through Nagad or Rocket, requesting withdrawals and contacting our support team. We may update these terms when regulations or our service structure changes. When that happens, we will note the update clearly within the terms page itself, and continued use of your account means you have accepted the revised version. If you do not accept a change, you should stop using the account and contact support to discuss closure. Access to our platform depends on your local law and the eligible regions we can serve at any given time — we do not represent that service is available universally. Where a conflict exists between a promotional notice and these terms, the terms take precedence. All wallet transactions processed through Nagad, Rocket or other configured payment rails are subject to both these terms and the respective payment provider's own conditions. We hold no responsibility for delays or rejections arising from your payment provider's own policies. Accounts are individual and non-transferable.
Nagad
Nagad deposits and withdrawals are processed subject to these terms and Nagad's own service conditions. Check your account wallet for the current status of any transaction.
Rocket
Rocket transfers follow the same framework. Transaction records are visible in your account history; contact support if a status does not update within the period shown.
Account Wallet
Your account wallet reflects confirmed transactions only. Pending items are shown separately. Queries about a specific entry should be directed to our support team with the reference number.
WHAT THIS COVERS
Scope of These Terms Across Your Account
Not every part of your interaction with bk995 falls under a single rule. This section maps what these terms cover directly, where other conditions apply, and what sits outside our responsibility entirely. Understanding the boundary helps you know which route to follow when something needs attention.
Account Access
Login, registration, device sessions and session continuity across mobile and desktop fall under these terms. We set the rules for account creation, verification and suspension.
Transactions
Deposits and withdrawals made through configured rails such as Nagad and Rocket are governed here, alongside your account wallet activity and any applicable transaction limits we publish.
Site Content
Game availability, odds displayed and lobby content are covered by these terms in that we set how they are presented. We do not warrant that every title is available in every eligible region at all times.
Third-Party Services
Payment providers, game content studios and any linked external service operate under their own terms. We are not party to those agreements, and a dispute with a third party must be raised with that party directly.
YOUR ACCOUNT CHOICES
Actions Available to You Under These Terms
You hold specific rights in relation to your account and the information we hold. Reviewing your own transaction records is straightforward — open the account history section after signing in, where each deposit, withdrawal and wallet adjustment carries a reference number and status. If any personal detail on your account is incorrect — your name, mobile number linked to Nagad or Rocket, or registered email — you can submit a correction request through the account settings page or by contacting our support team directly with the relevant documents. Questions about how we handle your data, what we retain and for how long, or whether a specific entry in your transaction history is accurate are all valid enquiries. Raise them through the published support routes on this page; we aim to acknowledge each query promptly and follow up with a clear answer. You also have the right to request account closure. That request should come through our support channel, not through the app or wallet alone, so that we can confirm the process is completed and no pending balance is left in your wallet.
Review Records
Your full transaction history is available in the signed-in account area. Each entry shows the payment method used — Nagad, Rocket or other configured rails — along with status and reference.
Correct Details
Submit a correction through account settings or support if your registered mobile number, name or linked wallet details are inaccurate. We process corrections in line with our verification requirements.
Raise a Query
Any question about these terms, your data or a specific transaction can be directed to our support team. Use the contact routes on this page and include your account reference where possible.
Request Closure
Account closure requests must go through our support channel so that any outstanding wallet balance is handled correctly before the account is deactivated.
CONTACT ROUTES
Reach Us About Policy Questions
If a section of these terms is unclear, or you need to act on a right described above, the following routes connect you to our team. Use whichever channel suits your situation — all of them feed into the same support queue.
Live Chat
Open the chat icon from any page on the site while signed in. Describe your query and include your account reference number so our team can locate your record without delay.
Email Support
For written queries about account terms, data correction or closure, email our support address shown in the Help section of your account. Attach any supporting documents at the same time.
Help Centre
The Help section in your signed-in account area holds published answers to common terms questions. Search by topic before opening a live query — it is often the quickest route.
DATA & ACCOUNT SECURITY
How We Handle Your Information and Account
We collect only what is needed to operate your account, process transactions through configured rails like Nagad and Rocket, and respond to support requests. Here is what that means in practice across the four areas that matter most to account holders.
Data Handling
Account data — your registration details, transaction history and device session records — is held securely and used only for account operation and compliance with applicable requirements. We do not sell it to third parties.
Cookie Use
We use cookies to maintain your signed-in session across pages and devices. You can adjust cookie preferences through your browser settings; some features may not work correctly if session cookies are disabled.
Retention Period
We retain account and transaction records for the period required under applicable rules. After an account is closed, certain records are kept for a defined period before deletion. You may request details through the support routes on this page.
Change Requests
To request a correction to your personal data, or to ask what we hold, use the email or live chat routes above. Include your account reference and describe the specific record you are asking about.
TERMS QUESTIONS ANSWERED
Frequently Asked About These Terms
The answers below address the questions we receive most often about how these terms work, what they cover and what steps are available to you as an account holder on bk995.
Do these terms apply to both mobile and desktop account sessions?
Yes. Whether you access your account through a mobile browser, a desktop browser or any other supported device, these terms apply in full. Your account and wallet are the same regardless of the device you use to reach them.
What happens if bk995 updates these terms?
We note the update within this page. Continuing to use your account after a change takes effect means you accept the revised terms. If you do not accept the updated terms, contact support to discuss your options, including account closure.
Are Nagad and Rocket transactions covered by these terms?
Yes, wallet activity through Nagad and Rocket falls under these terms for your account side of the transaction. Each payment provider also has its own service conditions that apply independently. Check your account history for transaction status.
Can I access the platform from any location in Bangladesh?
Access depends on your local law and the eligible regions we are able to serve at the relevant time. We do not represent that the platform is available universally. Check the eligibility information in the Help section of your account for details.
How do I correct a personal detail on my account?
Open account settings after signing in, or contact our support team through live chat or email. Include your account reference and the document supporting the correction. We process changes in line with our verification requirements.
What should I do if a transaction in my wallet history looks incorrect?
Copy the transaction reference number from your account history and contact support through the live chat or email route. Our team will check the record and respond with an explanation or, where needed, a correction.
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